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Terms & Conditions


By submitting an enquiry or calling the service you will be confirming that you accept our terms and conditions of service.


Direct Contact Terms and Conditions

Within the terms and conditions, the phrases “we”, “us” and “our” refer to the website trading as Direct Contact

These terms of use, alongside the privacy policy, make up the entire agreement between you and us in relation to use of the website. All previous agreements are over ruled by this. This agreement is governed according to English law.

Acceptance of terms

By using the Service number web site you agree to our terms and conditions. If you disagree with any of the following then you must not use the site.

By calling any of the service numbers listed on our site you agree to pay the standard charge. This charge is £1.53 from any UK BT landline. Calls from mobiles or other networks may cost considerably more.

You are aware that by calling the supplied number you will be given a short pre recorded message to listen to stating the number for the company you have requested, the cost of the call and in some cases the option to be connected.

The caller must be over 18 years of age and have the permission of the bill payer.

Whilst we can supply numbers 24hrs a day, we cannot guarantee the called number will be answered. This is due to businesses having their own specific and fluctuating business trading hours.

The numbers on the Direct Contact Number database are checked regularly to ensure that they are up to date and accurate. However in the event of a supplied number being defective a full refund will be offered.

To qualify for a refund, evidence of the call may be required.

Direct Contact Numbers has no affiliation with any of the companies listed on the site and therefore cannot guarantee a customer services representative will answer the call or that you have reached the correct department.

The numbers supplied by Direct Contact Numbers are for the best 'general' customer services number and in some large organisations there may be more than one service number or department.

Direct Contact Number is not responsible or liable for any loss, including (without limitation) loss of or damage to profits, income, revenue, damages or injury relating to or in association with the use of the service.

These terms and conditions and our privacy policy, constitute the entire agreement between both parties, supplier and user in relation to our website and supersedes any previous agreements of the website.

All rights are reserved and strictly prohibited.

The website should not be used for any illegal purposes and visitors must comply with all relevant laws and regulations when using this site. Furthermore, visitors agree not to use the website in any way that could impair its performance or corrupt the content, or to compromise security or try to gain access to any secured area of the website or sensitive information contained within.

Any infringement of the terms and conditions will result in legal action by us, the costs of which you will be responsible for.

Changes to terms

We reserve the right to change any part of the terms and conditions without the need to give notice. Use of the website will assume acceptance of this agreement, so please check regularly for updates.

We also reserve the right to amend or remove any part of the website without prior warning and without liability.


Limitations of liability

In no circumstances will we be liable for any damages, direct or indirect, including loss of business, money or data, in relation to your use of the website. Nothing within the agreement will exclude liability for death or personal injury as a result of the negligence of Direct Contact, our employees or official partners.



All content on the website is the intellectual property of Direct Contact including, but not limited to, trademarks, trade names, patents, registered designs, written content. Trademarks of the company names are owned by the companies themselves, not us, as we have no affiliation with any company we mention.

Use of the website assumes agreement to respect our intellectual property rights. You will refrain from copying, transmitting, reproducing, downloading, printing or exploiting anything contained within the website for commercial purposes.


Third party details

The website contains links to websites operated by third parties and phone numbers for company offices. We have no control over the content of these outside websites or contact centres and take no responsibility for their content or actions, nor do we have liability for anything that occurs should you choose to use them.

Inclusion of links or contact information on the website does not imply our endorsement of their content, information or advice.


In the event that any section of these terms and conditions is deemed unlawful or unenforceable by a court, the other sections will continue unaffected. Should deletions or amendments be required to make any part lawful, this will occur.



Our direct lines are set at variable rates and are charged at  £1.53 per minute from UK landlines, Calls from mobiles or other networks may cost considerably more. Please check and agree to these costs before calling.




a) We are regulated by PhonePayPlus, who are the regulatory agency for premium rate services. We comply with a code of practice 2006 approved under section 121 of the Communications Act 2003.PhonepayPlus

25th floor, 40 Bank Street,

London, E14 5NR


b) As information providers of pay for products under the Codes of Practice laid down by Phone Pay Plus, our services are required to conform to the requirements of the Di13.



14. Who we will / won't provide to:


We cannot provide service to any person under the age of 18 and all callers must have the bill payers' permission.

stance Selling Regulation Act 2000.





This site is owned and operated by

This privacy policy sets out how, the owner and operator of this website, uses and protects any information provided during your use of this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Direct Contact Numbers (DCN) may change this policy from at their discretion by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 01/04/2013.


What we collect

We may collect the following information:

Name and contact information including phone number and email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:




•Internal record keeping

•To improve our products and services

• may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

•We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post.

•We may use the information to customize the website according to your interests




We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have installed suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.

How we use Cookies

A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or informs the web host when you visit their particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log Cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, Cookies help us provide you with a better service by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline Cookies. Most web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you provide permission for this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on yourself, please write to If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us. We will promptly correct any information found to be incorrect.



Refund Policy

We endeavour to offer the best service possible and wish to ensure your satisfaction with the service you receive. If for any reason you feel we have not obtained this standard, you may request a refund.

Refund requests can only be processed via email and we will only offer refunds at the rate set per minute for the full call duration.

You must attach a copy of your telephone bill, clearly showing the call made to our service and the total length of that call. Please note, we can only consider refund requests for calls made in the last 60 days so ensure the date is also clearly stated.

We will issue a refund by form of cheque to the account holder whose name should appear on the telephone bill.

Call Cost

Calls to the above number are charged at £1.53 per minute plus network extras Calls from mobiles will cost considerably more. Lines open 7 Days a week 24 hours. Callers must be 18 years old or over and have the bill payers permission. When calling the number you will be connected to a recorded message who will give you the direct contact number you require. You may be able to locate contact information for Facebook for free on their website. By calling this service you are bound by our terms and conditions.




Direct Contact is not associated in any way with any company listed on this website. For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page. Bill payers must be 18 years and over and have the bill payers permission before making the call. Please read and agree to these terms before using our service. Thank you